Were you looking for the book with access to MyLab Operations Management? This product is the book alone and does NOT come with access to the MyLab. Buy Operations Management, 8th edition with MyLab Operations Management access card (ISBN 9781292254036) if you need access to the MyLab as well, and save money on this resource. You will also need a course ID from your instructor to access the MyLab. Operations management is important, exciting, challenging … and everywhere you look! · Important, because it enables organizations to provide services and products that we all need · Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology · Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible · And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations. New to this Edition Key changes to the 9th edition include: · Extended and refreshed set of ‘Problems and applications’ questions with new model answers to selected questions on the student companion website. Answers to all questions are available to lecturers. · Re-design of chapter on process technology to reflect the rapid development of new technologies. · Brand new case study on Ikea, examining innovative changes to their operating practices · Over 40 new ‘Operations in practice’ boxes, with a focus on the application of new technologies in most chapters. · Extensive new material including: surge pricing, digital twins, servitisation, B2B and B2C relationship, line of sight in internal process networks, Net Promoter Scores, process mining, Gartner hype cycle, work-life balance, use of blockchain in supply chains, knowledge management, circular economy, quality of experience, cyber security and service guarantees. Table of Contents Part One – Directing the operation 1. Operations management 2. Operations performance 3. Operations strategy 4. Managing product and service innovation 5. The structure and scope of operations Part Two – Designing the operation 6. Process design 7. The layout and look of facilities 8. Process technology 9. People in operations Part Three – Deliver 10. Planning and control 11. Capacity management Supplement to Chapter 11 - Analytical queueing models 12. Supply chain management 13. Inventory management 14. Planning and control systems Supplement to Chapter 14 - Materials requirements planning (MRP) 15. Lean operations Part Four – Development 16. Operations improvement 17. Quality management Supplement to Chapter 17 - Statistical process control (SPC) 18. Managing risk and recovery 19. Project management Back Cover Operations may not run the world, but it makes the world run! To truly understand the way a business operates, you need to get your hands dirty - that’s how you get to appreciate what's actually happening within an organization. Looking inside for the answers is what Operations Management is all about. Learn from world-leading experts Nigel Slack and Alistair Brandon-Jones and benefit from their wealth of experience helping improve businesses of all shapes and sizes. Strategic in its perspective, the book offers a comprehensive and practical way to explore key concepts and see them in action through a plethora of international examples. What makes Operations Management, 9th edition work so well? ● Clear structure (thanks to the “4 Ds” model of operations management) ● Real life examples through the ‘operations in practice’ boxes and case studies ● Worked examples blend qualitative and quantitative perspectives ● Critical commentaries pose alternative views where appropriate ● Summary answers to key questions in practical bullet points